our service commitment

returns and exchanges policy

When purchasing from BohemeSG, you automatically accept our return policy bellow.  BohemeSG has the right to refuse any return merchandise within reason.
Successful returns are eligible for exchange of the same item, or be issued with an online credit to be used only online and not at any of our offline stores. As BohemeSG run their stores and online shop as separate entities they have policies that at no time allow for returns or exchanges to be crossed between the two.
We understand that purchasing online can be challenging, we provide a measurement description for your reference, to be used as a guide line for measurements. This of course can sometimes vary as our products are all handmade. If you should require any assistance with your decision on  styles or order placement please contact our customer service at
online return
Please read through our terms and conditions to verify if you are eligible to apply for a return of purchase, before applying.  Once the piece of jewellery has been received by customer they have ten days (10 days) to apply for a return adhering to the conditions below:
Please send a picture of the piece and the invoice/receipt to this email address
When we accept your return, you will receive instruction details of how to return the products
Faulty pieces can be returned, for exchange for same item or an online shop credit to be used only online and not in our offline stores
The online credits can only be used for a single purchase.
All online credits are valid for 3 months from the date of issue
Cash refunds will not be granted.
Please note:
Any purchases made from our online shop cannot be returned to any of our offline stores
It is imperative that no return is to be sent at customer’s own discretion, your request and approval requires authorization before sending
Please note that only returns that have been authorized by BohemeSG can and will be accepted
All shipping costs are non-refundable and all costs for return shipment and duties (both directions) are borne by the client (except on faulty items)
We are not responsible for products lost in transit.
Faulty items must be returned within ten (10) days.
Sales items are not eligible for return except for faulty items.
We ask that after your piece of jewellery has been received, please allow 5-7 working days for quality control and approval.